Contact Us

liqcrates CUSTOMER SUPPORT

How Can We Help?

Have a question about a product, an existing order, shipping, or a return? Contact liqcrates customer support using the email below.

Support by email

Tell us what you need help with so we can review your request.

CUSTOMER SUPPORT EMAIL

Contact liqcrates

You can reach our support team at the email address below. For an existing purchase, include your order number if you have it.

Write to our support team service@rtuenpalt.com

If an email app does not open, copy the address into your email service. To follow up on a request, reply to the same email thread so the details stay together.

Helpful Details

For order-related questions, these details can help us locate your purchase:

Your order number, if available;
The email address used at checkout;
A brief description of your question or issue;
Relevant tracking information or photos, if available.

You can still contact us if you do not have all these details. Please do not email full payment-card numbers, security codes, or passwords.

Choose the Support You Need

Each button opens an email draft with a subject line. Send the email to contact us.

Order Support

Ask about order confirmation, order status, billing, or a requested address change or cancellation. Contact us promptly if a change is needed; available options depend on the order's status and applicable rights.

Helpful if available: Order numberCheckout email

Get Order Help →

Shipping and Tracking

Get help with tracking updates, delivery estimates, a delayed shipment, or a package you have not received. You can contact us even if no tracking number is available.

Helpful if available: Order numberTracking number

Get Shipping Help →

Returns, Refunds & Order Issues

Ask about a return or refund, or report a damaged, incorrect, missing, or otherwise problematic item. Tell us what happened and the resolution you are requesting.

Helpful if available: Order numberIssue descriptionRelevant photos

Get Returns or Issue Help →

Product & General Questions

Need clarification before ordering? Ask about a product description, an available option, or information on our website. An order is not required to contact us.

Helpful if available: Product name or linkYour question

Ask a Question →

TRACKING ASSISTANCE

Already Have a Tracking Number?

Check the carrier's website or use 17TRACK to view available tracking updates. A shipping label being created does not, by itself, confirm that the carrier has received the parcel.

17TRACK is an independent tracking service. If information is missing or you need help with delivery, you can contact liqcrates directly.

Open 17TRACK ↗

Delivery and Order Issues

These suggestions may help. You can contact our team at any stage.

Marked Delivered but Not Received

If tracking shows delivery but you cannot find the package, let us know. You may also:

Check the delivery location shown in tracking;
Check nearby safe places, your mailroom, or building reception;
Ask whether someone at the address accepted the package;
Review the delivery address in your order confirmation.

Share your order number and tracking details if available so we can review the delivery records and next steps. Contacting the carrier first is not a requirement for contacting us.

Damaged, Incorrect, or Missing Items

Identify the affected item or the item you expected to receive;
Include clear photos of the issue and packaging if available;
Keep relevant packaging and merchandise when practical and safe;
Stop using any item that appears unsafe.

You do not need photos or an unboxing video to make an initial support request. For a return, contact us for instructions and the correct return address. This page does not create an additional claim deadline or limit your applicable rights.

STORE POLICIES