Terms & Conditions

About These Terms

These Terms & Conditions apply to purchases made directly from liqcrates and use of this store. In these terms, “liqcrates,” “we,” “us,” and “our” refer to the business operating the store, and “you” refers to the customer.

Please review the selected product, price, delivery information, these terms, and the linked store policies before submitting an order. Purchasers must be at least 18 years old and legally able to enter into a purchase agreement.

The information and commitments provided for your purchase remain relevant to your order. Nothing in these terms removes a consumer right or remedy that cannot legally be excluded.

Product Descriptions and Merchandise Condition

For products described as mixed liquidation assortments, inventory may include customer returns, open-box goods, overstock, shelf pulls, previously handled goods, or incomplete and untested items, as disclosed on the relevant product page.

Disclosed conditions may include packaging wear, cosmetic damage, missing accessories, or functional defects. Do not assume an item is new, complete, or individually tested unless the listing states this.

A specific promise about condition, testing, completeness, safety, or functionality must be honored. General assortment disclosures do not excuse an incorrect description, an undisclosed defect where disclosure is required, or a failure to meet an applicable legal standard.

Box Options and Contents

Review the description of your selected option for the assortment, quantity, size, and other features being offered. For a clearly described variable assortment, exact brands, models, colors, and contents may differ between orders.

A higher-priced option does not, by itself, promise a particular product, fixed item count, minimum value, or resale return. Any specific quantity, category, or other feature promised for that option remains part of the purchase.

Warehouse or source-batch imagery does not mean an entire warehouse lot or pallet is included. The listing must make clear what the customer is purchasing; these terms do not override that description.

Images, Videos, and Examples

Images or videos clearly identified as examples of a variable assortment illustrate possible contents or source inventory. They are not an individual packing list unless described as such.

Images showing the actual product, and specific promises made in a listing or advertisement, are not automatically treated as examples. Representative content must not give a misleading impression of the quantity, condition, or type of goods supplied.

If it is unclear what a photo or offer includes, contact us before ordering. You may also contact us if the goods you receive do not match the applicable description.

Prices, Value References, and Resale

Review the currency, item price, discounts, delivery charge, and any taxes or other charges shown for your order before paying. Any separately payable import charges must be addressed in the information applicable to the order.

A retail-price comparison or value estimate, if used, must have a reasonable basis and explain what it represents. It is not a promise that used, incomplete, or untested goods can be sold for that amount.

Unless expressly offered, we do not guarantee a minimum resale value, resale demand, marketplace eligibility, or profit. This does not remove any specific value or product commitment made for your purchase.

Brands, Sourcing, and Affiliations

A reference to a manufacturer, retailer, or product brand is used to identify relevant merchandise or context. It does not, by itself, establish an endorsement, sponsorship, authorized-dealer relationship, or manufacturer warranty.

Any statement about a sourcing relationship or authorization must be accurate. The presence of a branded item in an example does not promise its inclusion in every variable assortment.

Whether a separate manufacturer warranty applies depends on that warranty’s terms and applicable law. It does not replace our own responsibilities as the seller.

Orders, Payment, and Availability

Adding an item to your cart does not reserve stock. Please provide accurate order and delivery details and use a payment method you are authorized to use.

Payment authorization alone does not confirm acceptance. We accept an order when the required payment authorization has been obtained and we send an order confirmation confirming acceptance. A message that only acknowledges receipt will be identified as an acknowledgment.

If an availability issue, payment problem, genuine listing error, suspected unauthorized transaction, or legal restriction affects your order, we will explain the issue and the available next steps. We will not substitute a product or charge a higher price without your agreement.

Any refusal or cancellation must be consistent with the contract and applicable law. If an order is canceled and payment has been collected, any amount due back will be refunded promptly; an unused authorization will be released through the payment provider’s process.

Returns and Changes of Mind

The Return & Refund Policy explains return eligibility, statutory withdrawal rights, costs, and remedies. Review it together with any return offer made for the product.

We do not offer a general voluntary change-of-mind return period beyond the offers expressly provided for your purchase and the rights required by law. A discretionary exception, if agreed, will be confirmed in writing.

A mixed-assortment or final-sale description does not remove an applicable right concerning faulty, unsafe, misdescribed, incorrect, or undelivered goods, or a statutory right to cancel or withdraw.

Order Problems and Available Remedies

Contact us if your order is missing, damaged, incorrect, materially different from its description, or otherwise fails to meet an applicable product commitment or legal requirement.

We will review the facts and explain the appropriate remedy under the Return & Refund Policy and applicable law. Depending on the circumstances, this may include a repair, replacement, price reduction, or refund.

We will not require you to accept store credit or a partial refund instead of a monetary refund to which you are entitled. A different resolution can be offered where you freely agree to it.

Reporting an Issue and Supporting Information

Tell us about a problem as soon as you reasonably can. Please include your order number or other proof of purchase, a short description, and relevant photos if available.

You can contact us even if some details are missing. We may request information reasonably needed to identify the order and understand the issue. An unboxing video, original packaging, or a complete set of photographs is not an automatic condition of a remedy.

There is no store-wide seven-day cutoff for reporting all problems. Any applicable legal reporting, cancellation, or remedy deadline still applies, including rights relating to defects discovered later.

Damaged, Missing, or Disputed Deliveries

If practical and safe, keep the packaging and take photos of transit damage. A driver’s acknowledgment or a photograph taken before opening the parcel may help, but neither is a universal requirement for assistance.

If tracking says “delivered” but you have not received the parcel, check any delivery instructions or information available to you and contact us. A delivered scan does not automatically settle a dispute about receipt.

You do not need a carrier to declare the parcel lost before asking for help. A carrier or supplier investigation does not suspend a legal deadline or make your remedy depend on their reimbursing us.

Return Instructions, Costs, and Refunds

Contact us for the correct return destination and any product-specific handling instructions before sending goods back. If you are exercising a statutory cancellation or withdrawal right, your timely notice does not depend on our prior approval.

Keep proof of postage where available. For an unsafe or damaged product, ask for suitable handling instructions instead of attempting an unsafe return.

We cover reasonable return costs for goods that are faulty, incorrect, damaged on arrival, or not as described where we are responsible. Other return costs, original delivery charges, and any lawful deductions are handled as explained in the Return & Refund Policy and applicable law.

Refunds are issued when due, normally to the original payment method. An alternative method requires an appropriate agreement. Failure to obtain an authorization number or retain packaging does not automatically forfeit a legal refund right.

Cancellation and Order Changes

Email us promptly if you need to cancel an order or correct an address or selected option. Whether a requested operational change is possible depends on the order’s status.

We may be unable to alter a parcel already in transit. Allocation, processing, or packing does not, by itself, remove a cancellation or withdrawal right provided by law.

If an order has shipped, we can explain the applicable return process. Any cancellation charge must have a lawful basis and must not remove a right to cancel without charge.

Processing, Shipping, and Delays

The Shipping & Delivery Policy explains processing estimates, transit estimates, available services, and charges. Any more specific delivery commitment made for your order also applies.

Processing time and carrier transit time are separate. An estimated arrival window does not permit an unlimited delay or remove our delivery obligations.

If we cannot ship within the promised timeframe, we will provide the required notice, explain the revised estimate if known, and offer the applicable choice to accept the delay or cancel for a refund. Where delay consent is required and not obtained, the unshipped order will be canceled and the payment due refunded promptly.

Contact us if delivery is overdue or tracking is unclear. Your applicable cancellation and refund rights remain available during a carrier or customs delay.

Delivery Details and Returned Parcels

Please check your street address, unit number, postal code, and contact details before paying, and follow genuine carrier instructions about collection or redelivery.

If delivery fails, a parcel is refused, or a shipment is returned to sender, contact us so we can review the reason and the available options. This does not automatically forfeit your payment.

Any proposed redelivery charge or deduction must be explained, reflect an applicable lawful cost, and take account of who caused the issue. You are not responsible for an addressing or fulfillment error made by us.

Payment Disputes and Complaints

You are welcome to contact us directly so we can try to resolve a problem. This is not a condition of exercising rights with a payment provider, card issuer, consumer authority, or court.

We do not require you to withdraw a payment dispute before we investigate a complaint or acknowledge a refund entitlement. Where a dispute is open, we may coordinate with the provider so the outcome is recorded correctly and the same payment is not refunded twice.

Relevant and accurate order, communication, and delivery records may be provided through the provider’s dispute process, consistent with our Privacy Policy and applicable law.

Safe Use and Any Subsequent Resale

Follow the manufacturer’s instructions and warnings that apply to each item. Do not use a product that appears damaged or unsafe; contact us about a safety concern.

If you choose to resell goods, you are responsible for your own accurate listings and the legal obligations that apply to that resale, including any necessary testing, safety checks, and disclosures.

These responsibilities do not transfer our obligations as the original seller to you, excuse an inaccurate description, or exclude a consumer guarantee or safety obligation that applies to us.

Website Content and Privacy

Store text, graphics, and other materials may be protected by intellectual property rights belonging to liqcrates or their respective owners. Use them only as authorized or as permitted by law, without implying a false affiliation or endorsement.

This does not restrict honest reviews, legally permitted quotation, or other lawful uses. You retain ownership of content you create; any permission to use it must have an appropriate basis. Sending a private support message or order photo does not automatically authorize its use in advertising.

Our Privacy Policy explains how personal information is handled and how to make a privacy request. Agreeing to purchase terms does not, by itself, constitute consent to optional marketing or tracking.

Our Responsibilities and Your Legal Rights

Our responsibility for a failure to meet the contract, misleading information, defective goods, or other loss is determined by the facts and applicable law.

We do not use these terms to exclude responsibility for fraud, a liability for death or personal injury that cannot legally be excluded, or any other non-excludable obligation. Nothing here removes a right to a repair, replacement, refund, or compensation provided by applicable law.

The absence of a resale-profit guarantee is a description of the offer; it is not a waiver of our responsibility for what we sell or represent.

Applicable Law and Related Policies

The laws applicable to your purchase determine the parties’ rights and responsibilities, including any mandatory consumer protections available where you live. These terms do not require you to waive access to a court or authority available under those laws.

Read these terms together with the product information, the Return & Refund Policy, the Shipping & Delivery Policy, and the Privacy Policy. A general policy statement does not remove a specific product commitment or mandatory legal right.

If a provision cannot lawfully be enforced, it will not be applied to the extent it is invalid. The remaining provisions continue only to the extent permitted by law.

Updates and Contact

The revision date above identifies this version. Changes apply prospectively when published and do not retroactively remove a product promise, agreed price, delivery commitment, or right attached to an existing order.

If you have a question about these terms or need help with an order, contact liqcrates at service@rtuenpalt.com. Include your order number if you have one; an order number is not required for a general question.