Frequently Asked Questions

Our current product listings show the items and options available to order. Review the description, selected option, condition, price, and included contents before purchasing.

Some listings may offer a specific product, while others may be clearly identified as mixed assortments. The assortment information below applies to those mixed-assortment listings.

A mixed assortment contains a selection of merchandise rather than a customer-selected list of individual products. Where a listing identifies the merchandise as liquidation inventory, it may include overstock, customer returns, open-box goods, shelf pulls, or other secondary-market stock, as described in that listing.

For these assortments, product types, brands, models, quantities, packaging, and condition can vary. Any stated contents, minimum quantities, or condition commitments remain part of the description of your purchase.

Mixed-assortment box orders are prepared for parcel delivery. Wooden warehouse pallets, large storage bins, and the full inventory shown in source-batch photographs are not included.

Review the selected option and its dimensions to understand what you are ordering. If anything about the packaging or quantity is unclear, contact us before purchasing.

Inventory sources can vary by product and batch. Refer to the applicable listing for any specific sourcing information, or contact us with a question about a particular product.

liqcrates is an independent retailer. A reference to a third-party brand or a previous retail channel does not mean that the brand owns, sponsors, endorses, or operates liqcrates.

For a listing that sells an identified product, choose from the available options shown on that product page.

For a mixed assortment, specific brands, models, colors, or individual products are not selectable unless the listing expressly offers that choice. We remain responsible for fulfilling the contents and characteristics described for your selected option.

For an identified product, the images and description represent the product being offered. For a mixed assortment, clearly labeled example or source-inventory photos show the type of stock and do not constitute an exact packing list.

This distinction does not override specific contents promised in a listing or advertisement. If the images or description leave you unsure what is included, ask us before ordering.

Review the condition information for the selected listing. Depending on what is disclosed there, liquidation merchandise may include:

• Unused overstock or shelf pulls;
• Customer returns, open-box goods, or previously used items;
• Worn, replaced, damaged, or missing retail packaging;
• Cosmetic wear or missing accessories;
• Untested, incomplete, defective, or non-functional items.

These possibilities apply to listings that disclose those conditions. They do not replace an express promise that an item is new, complete, tested, or working.

Do not assume that every item in a mixed liquidation assortment has been individually tested. Check the selected product page for its testing and functionality disclosures.

If a listing promises testing or working condition, that promise applies to your order. Contact us if an item does not match its description, and do not use an item that appears unsafe.

Compare the contents, dimensions, quantity information, and price shown for each available option. Item counts in a variable assortment can differ unless a fixed or minimum count is stated.

A larger option does not, by itself, promise premium brands, a particular item, or a specific resale value. Any expressly stated quantity or other commitment forms part of your purchase description.

No. liqcrates does not guarantee resale profit, resale demand, or a particular profit margin.

Resale results depend on factors such as item condition, demand, selling costs, and the sales channel. This does not reduce our responsibility for accurate product descriptions and any specific claims made when you purchase.

Orders are generally prepared within 2–3 business days after payment confirmation, unless a different processing period is disclosed for the selected product.

Processing time is separate from carrier transit time. If your order is delayed, contact us for an update and information about the available next steps.

Delivery estimates depend on your destination and the selected shipping service. Review our Shipping Policy and any delivery information shown for your order before paying.

Carrier transit begins after processing and carrier handoff. Customs, weather, and carrier disruptions may affect estimated arrival times. If your order has not arrived within the stated estimate, contact us for help.

For eligible orders using standard shipping:

• Order value below US$49.99: US$4.99 standard shipping;
• Order value of US$49.99 or more: free standard shipping.

Available destinations, shipping services, and the shipping charge for your order are displayed at checkout before payment. See the Shipping Policy for the applicable conditions.

Available delivery countries and shipping services are shown during checkout. If no shipping option appears for your address, contact us before placing an order.

For international orders, review the Shipping Policy and checkout information for delivery estimates and any information about import duties or taxes.

Use the tracking details provided in your shipping email, when available, to check the carrier's website or 17TRACK.

A label being created does not, by itself, confirm that the carrier has received the parcel. If you have no tracking number or need help understanding an update, contact liqcrates.

17TRACK is an independent tracking service. liqcrates remains your contact for questions about your order.

A tracking gap can occur between carrier scans or during a transfer. A lack of updates alone does not confirm a package's location or that it has been handed to a carrier.

Contact us if the status is unclear or the delivery estimate has passed. You do not need to wait a fixed additional number of days before asking for help.

An order may be split into more than one parcel, depending on its contents and shipping arrangements. If your order is split, check the shipping information provided for each parcel.

Do not assume a missing item will arrive separately if no separate shipment has been identified. Contact us so we can check the order.

Email us as soon as possible with your order number, if available, and the change or cancellation you are requesting.

Whether we can change or stop a shipment depends on its status. If it has already shipped, we can explain the return options that apply. This does not limit any cancellation or withdrawal rights you have under applicable law.

Yes. Contact us to request a return or refund. The applicable return window, conditions, return costs, and any product-specific exceptions are set out in the Return & Refund Policy.

The fact that an order is a mixed assortment does not remove rights concerning non-delivery, goods that do not match their description, or other rights provided by applicable law. This FAQ does not impose a separate final-sale rule.

Contact us with a brief explanation of the issue. For example, tell us if the wrong option arrived, a described item is missing, the goods differ from the listing, or the parcel arrived damaged.

We review requests using the order information, product description, and relevant details you provide. Photos can help where available, but you can contact us without them.

Let us know as soon as you notice a problem so we can investigate while the details are available.

Refer to the Return & Refund Policy for the applicable return period. This FAQ does not add a seven-day claim deadline or shorten rights provided by law. Keep relevant items and packaging where practical and safe.

Helpful details include:

• Your order number, if available;
• The email address used at checkout;
• A brief description of the issue and the help you are requesting;
• Relevant photos or tracking information, if available.

You can still contact us if some details are missing. An unboxing video is not required to make an initial request. Do not email full payment-card numbers, card security codes, or passwords.

Contact us so we can review the delivery information. You may also check the location shown in tracking, nearby safe places, your mailroom, and whether someone at the address accepted the parcel.

Include your order number and tracking information if available. Contacting the carrier first is not a requirement for contacting us, and a delivered scan alone does not resolve a report that a package was not received.

Contact us for the correct return address and instructions for your order, and review the Return & Refund Policy for the applicable conditions and costs.

The sender address printed on a parcel may be a logistics facility and may not be the appropriate return destination. Nothing in these instructions limits rights that cannot legally be excluded.

Refunds are generally returned to the original payment method. After a refund is issued, the time until it appears in your account depends on your payment provider and bank.

Review the Return & Refund Policy for our refund process. Contact us if you need confirmation that a refund has been issued or if it has not appeared within the timeframe communicated for your refund.

Email our customer support team with your question. If it concerns an existing purchase, include your order number if you have it.