Track Your Order
Use the carrier tracking number in your shipment email to check the latest available updates. If you need help finding your tracking number or understanding a status, contact our support team.
Enter Your Tracking Number
A carrier tracking number is different from your store order number.
Opens 17TRACK, an independent tracking service, in a new tab and sends it the tracking number you enter. Its own terms and privacy policy apply. If your number is not filled in there, paste it into the tracking field. You can also check the carrier's official website.
How to Track Your Shipment
Find your tracking number, then check the available carrier updates.
Check Your Email
Look for a shipment email sent to the address you used at checkout. Check your spam or junk folder if you cannot find it.
Copy the Tracking Number
Copy the carrier tracking number exactly as shown. If you only have an order number, our support team can help check your order's status.
Review Carrier Updates
Enter the number above and select Track Package. Check the scan dates and any instructions shown by the carrier.
Understanding Your Tracking Status
These are general explanations. The wording and available details vary by carrier.
Label Created / Information Received
A label or electronic shipment record has been created. This status alone does not confirm that the carrier has received the package or that it is in transit.
In Transit
The carrier reports that the package is moving through its delivery network. Tracking scans are recorded at particular stages, not continuously.
Customs Processing
For an international shipment, this can indicate a customs review or clearance step. Check the carrier's instructions and contact us if you need help understanding an update.
Out for Delivery
The carrier reports that the package is on a local delivery route. Follow the carrier's latest update for the expected delivery time and any changes.
Delivered
The carrier has recorded a delivery scan. If you have not received the package, contact us so we can review the shipment and help investigate.
Delivery Exception / Action Required
An issue may be affecting delivery, or the carrier may need further information. Read the details for redelivery, pickup, or address instructions and contact us for assistance.
No Tracking Number or No Recent Update?
If you have not received a tracking number, contact us with your order number. An order confirmation or payment receipt does not, by itself, confirm dispatch.
If a number returns no results, check that it was copied correctly and try the carrier's official website. No result alone does not confirm where the package is.
Gaps between scans can occur during carrier handoffs, transport, or customs processing. The reason for a particular gap needs to be checked against that shipment's records.
Orders With More Than One Package
If your order is sent in separate packages, each package may have its own tracking number and delivery date. Check your shipment emails for any additional tracking information.
If something is missing, contact us to confirm whether another shipment is expected or whether an item needs to be investigated. You do not need to assume that missing items are still on the way.
Marked Delivered but Not Received?
Contact us to report the issue. These checks may also help locate the package; they are not a requirement for contacting support.
Check your mailbox, entrance, parcel locker, and any delivery location shown in the carrier's update.
Ask household members or your building reception whether they accepted the package.
Review any delivery photo, signature, or pickup notice provided by the carrier.
Compare the delivery details with your order confirmation and tell us if anything appears incorrect.
Delayed, Missing, or Damaged Orders
If your order has not arrived within the delivery window provided when you purchased, or arrives damaged or incomplete, contact us with the details. For damage, photos of the packaging and affected items, if available, can help us investigate.
We will review the issue and explain the available next steps, including any applicable replacement, cancellation, or refund options under our published policies and applicable consumer law.
Tracking updates do not change the shipping or refund terms applicable to your order. Nothing on this page limits consumer rights that cannot legally be excluded.
Need Help With Your Shipment?
Send your order number and a brief description of the issue, preferably from the email address used at checkout. Include your tracking number if you have one. If you cannot find your order number, tell us and we can help locate your order.
Email Customer Support